- Terms for buying from us and using our site
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.lelantusinnovations.com (“the Site”) operated by Lelantus Innovations Ltd (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.lelantusinnovations.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
- Intellectual Property
The Site and its original content, features and functionality are owned by Lelantus Innovations and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
- Links To Other Sites
- Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Cyprus, without giving effect to any principles of conflicts of law.
- Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the “NEW” Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
- Collection of information
Users visiting www.lelantusinnovations.com are not obliged to provide any of their personal information unless they decide to do so on their own right. The users of our site are kindly requested to provide us information about their personal data only at registration, checkout process, subscribing to the Lelantus Innovations newsletter list and through our contact form.
- Correction, Modification or Deletion of Information
Lelantus Innovations allows its users to correct, change, complete, or delete data and information provided. If you choose to delete the information, www.lelantusinnovations.com will act so that such information is directly removed from files, after it will first try to identify the person requesting the change with the person to whom the information concerns. For any relevant information, you are kindly requested to send email to email@example.com.
- Terms and Conditions for using our e-store
Lelantus Innovations operates under the Trade/Registered Name ‘Lelantus Innovations Ltd.’, officially registered in Cyprus, EU, with Registration Number [HE409044].
- Security for your online transactions
Lelantus Innovations is in high consideration to ensure the security and integrity of data collected with regards to it’s registered users and is therefore making sure that the information you provide will be protected with all the means necessary. Such procedures protect the users’ data against any unauthorized access or disclosure, loss or misuse, and alteration or destruction. User’s sensitive information are never kept or transferred from/on our servers but instead users are redirected using a secure connection https/SSL protocol, with 128-bit encryption where in both payment cases (“you”) are redirected to the payment processor’s secure servers to complete checkout and payment.
Secured Sockets Layer (SSL) Protocol is the global standard in Internet for websites certification to web users and data encryption between web users and web servers.
- Terms & Security of Transactions
By entering www.lelantusinnovations.com and using our electronic store, it is unquestionably deemed that you consent and unconditionally accept these terms making no exception.
If you do not agree with these terms, you must refrain from the use of this electronic store and any transaction made with it. The shipping of your order implies acceptance of this Agreement and all terms and conditions thereof. You are therefore kindly requested to read them carefully.
It is also noted that the use or purchase of any other services supplied by the online shop of www.lelantusinnovations.com is subject to the current general terms.
- Product Information
The images, characteristics and descriptions of products provided by our affiliates and suppliers are relieved of any liability with regard to their content.
Prices listed on the website are in Euros and including all tax burdens (% VAT) but excluding shipping costs. Lelantus Innovations reserves the right to modify the product prices at any time. We are bound to apply prices quoted on the website at the time of your order. All tax burdens and additional costs will be calculated based on your billing selected location and will be clearly indicated at the cart/checkout process.
The reported products availability are indicative and not binding. We try our best to keep our e-store as up to date as possible. Even though our online stock is updated automatically, there is a possibility the ordered item(s) marked as “In stock” or “Available” will NOT be available in desired sizing and/or sold out. Lelantus Innovations will try to inform you as soon as possible when this occurs and give you alternative options where and if possible. If a product is “out of stock” then we will provide related information to the user (“you”) so that you can contact us and request more information about the particular unavailable product.
- Delivery Time
Orders of products indicated as in stock should arrive within 2-10 workdays after we have received payment, depending on the destination. Please note that orders that include products indicate as available on backorder should be shipped as soon as all products are available. Lelantus Innovations is NOT responsible for any delays of your package during delivery, we have NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment, due to unforeseen circumstances not controlled by us.
Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are asked to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is expectable in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by www.lelantusinnovations.com. We cannot be held responsible for consequences due to any delivery delays or loss of your parcel caused by the shipping carrier.
- Lost or Damaged Items
You understand and agree that Lelantus Innovations shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the courier company. We will provide you with the tracking number and contact information for the courier company as needed.
Once this information is provided to you, it is your responsibility as the customer to contact and deal with the courier company. We do not assume any responsibility for lost packages.
- Import Tax
International deliveries are carried out under DAP delivery terms. When ordering items from Lelantus Innovations for international deliveries you may be subject to import duties and/or taxes that apply to your country. We are not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Lelantus Innovations cannot predict the value of what these charges may be. For further information on custom policies in your country, please contact your local customs office.
- Payment Methods
Lelantus Innovations provides you the following payment methods: pay by credit card or debit card through Stripe and cash on delivery. We use a 128-bit SSL Certificate throughout the whole site providing secure and encrypted information parsing between sites for example information passing from our site to Stripe.
- Cancellations and Returns
You may cancel your order providing that you follow the following guidelines:
- Notify us of the cancellation by email within 5 (five) working days of delivery.
- Items will only be accepted if they are in original packaging, unused, with no signs of wear or tear, with original wrapping if applicable.
- For order of products indicated as available on backorder, notify us for the cancellation by email within 5 (five) working days from the day the order has been placed.
- Refunds for items will be provided as e-store vouchers or as cash back depending on the choice of the customer ( “you” ). The item will be valid for refund 14 (five) days after it was delivered to the customer ( “you” ).
- You must make sure the goods are sent back within 7 (seven) days of notifying us of the return, either to the address which the goods were sent from or from the address which will be provided to you. The cost for the return of goods is the customer’s responsibility (“you”) unless the reason of return is based on Lelantus Innovation process, i.e., late delivery, etc. If you just changed your mind, you have to pay the postage and we will refund only upon reception of goods and provided they arrive undamaged and unused.
- Force majeure
Lelantus Innovations is not responsible for delays in carrying out orders (delivery included) due to circumstances not attributable to us. For example, due to fault or due to force majeure, we will be entitled to an extension of time for carrying the order out. I.e., in case of strikes, acts of terrorism, war, problems on suppliers / transports / production, fluctuations in exchange rates, governmental or legislative acts and natural disasters. Should such incidents last more than 2 months, either contracting party without compensation may terminate this Agreement.
All courier deliveries are fully insured. In the unlikely event your order arrives damaged, claims should be made by email within 48 hours of receipt.
- Modification of Agreement terms
Lelantus Innovations reserves the right to modify or update the terms and conditions of trading. Such a modification or renewal will be effective from the time this text would be updated for any such change. Should any part of this Agreement be established void or unenforceable, the remaining Agreement will continue to apply.
- Payment method and Customer Information
The name that will appear in your bank statement upon transaction completion will be << LELANTUSINNOVATIONS>> so please refer to that as confirmation of payment on your credit card/bank statement.
Please have in mind that this reference name is only valid in the case where you pay with Stripe. In future addition of more payment methods any additional reference names will be provided corresponding to the payment method they apply.
- Unpaid Orders
Payment method: Credit Card
Orders where the credit card is declined for any reason, will be held for 1 day until they are cancelled. For unpaid orders that arise from declined credit cards will be valid for payment for 1 day after the decline has taken place. If an order is not paid you can pay for that order by visiting “My Account” -> “Pay” ( Pay button is located on the order line on the transaction history table ) -> “Choose payment method” -> “Proceed to Checkout” -> “Pay”.
- Get a Quote
Lelantus Innovations can provide a better quotation for a customer that is preparing a bulk order after contacting us at firstname.lastname@example.org with subject “Bulk Order” and a list of the products/services that you are interested. To be eligible to get a quotation, the total product/services list must sum up to a minimum of 1500 euros. The following terms apply:
- The price quotation is valid for only 10 Days from the moment you receive our email quotation.
- After receiving the quotation, some products may get sold out. In this case, Lelantus Innovations may or may not notify you. With a price quotation, the receiving party does not automatically reserve the items on the list.
- Price changes may occur during the 10-day period quotation.
- Lelantus Innovations has the right to cancel the price quotation at any time.